If our list of FAQ's does not provide the information you are looking for, please contact us using the Service Enquiries section.

Is the XML Highway secure?
The XML Highway transports documents using Secure Sockets Layer encryption (SSL), a protocol that transmits your communications over the Internet in an encrypted form. SSL ensures that the information is sent, unchanged, only to the server you intended it to be sent to.

What document types can I send?
You may send any electronic document types to any trading partner(s). Example of documents sent are: Invoices, Sales Orders, Purchase Orders, Order Acknowledgements, Product Information, Price Updates, Proofs-of-Delivery etc.

What kind of EDI data can I send using the XML Highway?
The XML Highway does not concern itself with the content of the EDI document, only the transport. XML Highway works with almost any data type including EDI, XML, CSV & Text -files (.txt).

What are Active & Passive Trading Partners
Active Trading Partners initiate the trading partner relationship by joining the XML Highway service in order to send documents to Passive Trading Partners (recipent).
Active Trading Partners have the power to set-up relationships with anyone and also administer their use of the service.

Passive Trading Partners however, may only receive or send documents to that person who has set up the trading relationship (Active Trading Partner).

Is there any software to install?
The only software to install is the XML Highway Integration Client. This is mounted onto a PC connected to your back-office system. A Windows application, this provides control for collecting and sending documents to and from your system. As a free distributable software CD, you may send copies to your trading partners, enabling them to use it for collection and delivery of documents with yourself.

What data standards are supported?
The XML Highway is not dependent upon any data standards. Suppliers may send any electronic business document that their existing system produces. The XML Highway transforms your documents into a format suitable for the recipient. File formats for transformations include XML, EDI, CSV and Text-Files.

How do I send documents from my system?
Using the XML Highway Administration Client, you send documents from your back-office system to your trading partner(s). Documents are sent over the Internet to the XML Highway Server, where your trading partner may either collect them, or you may specify that they are to be delivered directly to their 'collected' folder on their PC. Features of the Integration Client allow you to automate such frequently used functions eg; frequency of delivery and with which specified trading partner(s).

How do I receive documents from a trading partner(s)?
Again, using the XML Highway Administration Client, documents may be delivered directly to your 'Collected' folder, or you may look in your 'To Collect' folder and collect them from the XML Server.

Can I send documents globally?
Yes, there are no boundaries to sending documents. Because the XML Highway uses the Internet for tansportation, anyone, anywhere may connect to the XML Highway and collect or have delevered, electronic documents.

What is the Return On Investment using the XML Highway?
ROI is highly dependant upon transaction volume. For small vendors, the XML Highway may not be a matter of savings, but rather a way to interact with a larger supply chain. For larger enterprises, the XML Highway can have a significant ROI. Once using the XML Highway, the only cost to your business is an annual service charge.